{"id":310,"date":"2026-01-08T01:53:54","date_gmt":"2026-01-08T01:53:54","guid":{"rendered":"https:\/\/kaliawsmith.staging.baa1102.net\/?page_id=310"},"modified":"2026-01-09T10:21:22","modified_gmt":"2026-01-09T10:21:22","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/kaliawsmith.staging.baa1102.net\/?page_id=310","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t
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Customer Support<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Shipping & Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Shipping Rates & Times:<\/div>

<\/div>
\u00b7 Standard Shipping: $4.95 (5-7 business days)<\/div>
\u00b7 Express Shipping: $9.95 (2-3 business days)<\/div>
\u00b7 Free Shipping: On all orders over $35<\/div>
\u00b7 Processing Time: 1-2 business days before shipment<\/div>
\u00b7 Weekends\/Holidays: Not counted as business days<\/div>

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Shipping Areas:<\/div>

<\/div>
\u00b7 We ship to all 50 US states<\/div>
\u00b7 We ship to US territories (Puerto Rico, Guam, US Virgin Islands)<\/div>
\u00b7 Currently, we do not ship internationally<\/div>
\u00b7 We do not ship to PO Boxes (Express shipping only)<\/div>

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Order Tracking:<\/div>

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\u00b7 Tracking number emailed when your order ships<\/div>
\u00b7 Use tracking number on carrier website for updates<\/div>
\u00b7 Contact us if no tracking update after 48 hours


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Order Tracking:<\/p>


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\u00b7 Tracking number emailed when your order ships<\/p>

\u00b7 Use tracking number on carrier website for updates<\/p>

\u00b7 Contact us if no tracking update after 48 hours<\/p>


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Delivery Issues:<\/p>


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\u00b7 Failed Delivery: Package returned if delivery attempted 3 times<\/p>

\u00b7 Wrong Address: Customer responsible for address accuracy<\/p>

\u00b7 Lost Package: Contact us after 10 business days with no tracking update<\/p>

\u00b7 Damaged Package: Take photos and contact us within 24 hours<\/p>


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Local Pickup:<\/p>


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\u00b7 Available by appointment only<\/p>

\u00b7 No shipping charges<\/p>

\u00b7 Must show order confirmation and ID<\/p>

\u00b7 Contact us to arrange pickup<\/p>

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Returns & Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Return Window:<\/div>

<\/div>
\u00b7 30 days from delivery date<\/div>
\u00b7 Items must be unused and in original packaging<\/div>
\u00b7 Original receipt or order number required<\/div>

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Return Process:<\/div>

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1. Email us at returns@yourwebsite.com<\/a> with your order number<\/div>
2. We'll send you a return authorization and instructions<\/div>
3. Ship items back with provided return label<\/div>
4. Refund processed within 5-7 business days after we receive items<\/div>

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Return Shipping Costs:<\/div>

<\/div>
\u00b7 Customer pays return shipping (unless item was defective\/wrong)<\/div>
\u00b7 Original shipping costs are non-refundable<\/div>
\u00b7 Free return labels provided for defective\/wrong items<\/div>

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Refund Method:<\/div>

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\u00b7 Refunded to original payment method<\/div>
\u00b7 Processing time: 5-10 business days after we receive return<\/div>
\u00b7 You'll receive email confirmation when refund is processed<\/div>

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Exchange Process:<\/div>

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\u00b7 Same 30-day window as returns<\/div>
\u00b7 Email us first to check stock availability<\/div>
\u00b7 Return original item, then we ship new item<\/div>
\u00b7 Customer pays any price difference and shipping<\/div>

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Non-Returnable Items:<\/div>

<\/div>
\u00b7 Opened or used personal care items<\/div>
\u00b7 Custom or personalized products<\/div>
\u00b7 Sale\/clearance items (unless defective)<\/div>
\u00b7 Gift cards<\/div>

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Damaged or Defective Items:<\/div>

<\/div>
\u00b7 Contact us within 48 hours of delivery<\/div>
\u00b7 Include photos of damage or defect<\/div>
\u00b7 We'll send replacement or issue refund<\/div>
\u00b7 Return shipping covered by us<\/div>

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Gift Returns:<\/div>

<\/div>
\u00b7 Must have gift receipt<\/div>
\u00b7 Refund issued a<\/div>

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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Lorem ipsum dolor sit amet, consectet adipiscing elit, sed do eiusm por incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea sint occaecat cupidatat non proident, sunt in culpa qui officia mollit natoque consequat massa quis enim. Donec pede justo, fringilla vitae, eleifend acer sem neque sed ipsum. Nam quam nunc, blandit vel, ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDonec pede justo, fringilla vitae, eleifend acer sem neque sed ipsum?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLorem ipsum dolor sit amet, consectetur adipiscing elit?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUt enim ad minim veniam, quis nostrud?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLorem ipsum dolor sit amet, consectet adipiscing elit, sed do eiusm por incididunt?<\/a>\n\t\t\t\t\t<\/h5>\n\n\t\t\t\t\t
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer Support Shipping & Delivery Shipping Rates & Times:\u00b7 Standard Shipping: $4.95 (5-7 business days)\u00b7 Express Shipping: $9.95 (2-3 business days)\u00b7 Free Shipping: On all orders over $35\u00b7 Processing Time: 1-2 business days before shipment\u00b7 Weekends\/Holidays: Not counted as business daysShipping Areas:\u00b7 We ship to all 50 US states\u00b7 We ship to US territories (Puerto […]<\/p>\n","protected":false},"author":1,"featured_media":313,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-310","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/pages\/310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=310"}],"version-history":[{"count":10,"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/pages\/310\/revisions"}],"predecessor-version":[{"id":509,"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/pages\/310\/revisions\/509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=\/wp\/v2\/media\/313"}],"wp:attachment":[{"href":"https:\/\/kaliawsmith.staging.baa1102.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}