Customer Support

Shipping & Delivery

Shipping Rates & Times:

· Standard Shipping: $4.95 (5-7 business days)

· Express Shipping: $9.95 (2-3 business days)

· Free Shipping: On all orders over $35

· Processing Time: 1-2 business days before shipment

· Weekends/Holidays: Not counted as business days

Shipping Areas:

· We ship to all 50 US states

· We ship to US territories (Puerto Rico, Guam, US Virgin Islands)

· Currently, we do not ship internationally

· We do not ship to PO Boxes (Express shipping only)

Order Tracking:

· Tracking number emailed when your order ships

· Use tracking number on carrier website for updates

· Contact us if no tracking update after 48 hours

Order Tracking:

· Tracking number emailed when your order ships

· Use tracking number on carrier website for updates

· Contact us if no tracking update after 48 hours

Delivery Issues:

· Failed Delivery: Package returned if delivery attempted 3 times

· Wrong Address: Customer responsible for address accuracy

· Lost Package: Contact us after 10 business days with no tracking update

· Damaged Package: Take photos and contact us within 24 hours

Local Pickup:

· Available by appointment only

· No shipping charges

· Must show order confirmation and ID

· Contact us to arrange pickup

Returns & Exchanges

Return

Return Window:

· 30 days from delivery date

· Items must be unused and in original packaging

· Original receipt or order number required

Return Process:

1. Email us at returns@yourwebsite.com with your order number

2. We'll send you a return authorization and instructions

3. Ship items back with provided return label

4. Refund processed within 5-7 business days after we receive items

Return Shipping Costs:

· Customer pays return shipping (unless item was defective/wrong)

· Original shipping costs are non-refundable

· Free return labels provided for defective/wrong items

Refund Method:

· Refunded to original payment method

· Processing time: 5-10 business days after we receive return

· You'll receive email confirmation when refund is processed

Exchange Process:

· Same 30-day window as returns

· Email us first to check stock availability

· Return original item, then we ship new item

· Customer pays any price difference and shipping

Non-Returnable Items:

· Opened or used personal care items

· Custom or personalized products

· Sale/clearance items (unless defective)

· Gift cards

Damaged or Defective Items:

· Contact us within 48 hours of delivery

· Include photos of damage or defect

· We'll send replacement or issue refund

· Return shipping covered by us

Gift Returns:

· Must have gift receipt

· Refund issued a

FAQ

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